PRIVACY POLICY
Effective Date: 23/02/2026
Last Update: 23/02/2026
Grandé Fleur respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website hausofgrandéfleur.com and purchase our products.
1. Information We Collect
We may collect the following types of information:
Personal Information: name, email address, phone number, billing and delivery address, payment details, and delivery recipient information.
Technical/Browsing Data: IP address, device type, browser type, and cookies that track browsing behaviour.
2. How We Use Your Information
We use your information to:
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Fulfil and deliver your orders.
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Process payments and prevent fraud.
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Communicate with you about your orders, promotions, and updates.
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Send marketing emails and SMS (with opt-out options available).
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Improve our website, services, and customer experience.
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Conduct targeted advertising and analytics.
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Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your data only with trusted third parties that help us run our business, including:
Payment processors (to securely handle transactions).
Delivery couriers (to deliver your orders).
Marketing tools and advertising platforms (for campaigns, targeted ads, and customer engagement).
Analytics providers (such as Google Analytics, Meta Pixel).
All third parties are required to respect the security of your personal data and handle it in accordance with the law.
4. Cookies & Tracking
We use cookies, analytics tools, and advertising pixels (such as Google Analytics and Meta Ads) to:
Enable website functionality (shopping cart, checkout, etc.).
Analyse traffic and site performance.
Provide targeted advertising and personalised marketing.
You can opt out of non-essential cookies or tracking by adjusting your browser settings or through cookie consent tools provided on our website.
5. Data Storage
Customer data is stored in the United Kingdom (London).
Our website is hosted on Wix, which provides secure servers and compliance with data protection standards.
6. Data Security
We use appropriate technical and organisational measures to protect your personal information, including:
Encryption of payment data.
Secure servers and firewalls.
Limited access to personal data by authorised staff only.
While no system is completely secure, we take all reasonable steps to safeguard your data.
7. Data Retention
We retain your information only as long as necessary to:
Provide our services, Comply with legal and tax obligations,
and Resolve disputes or enforce agreements.
8. Your Rights (GDPR – UK & EU)
You have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Request data portability (to transfer your data to another provider).
Object to or restrict processing of your data.
Withdraw consent to marketing communications.
You can exercise these rights by contacting us (see Section 12).
9. Marketing Communications
If you have opted in, we may send you promotional emails or SMS. You can unsubscribe or opt out at any time by:
Clicking the “unsubscribe” link in emails, or
Following opt-out instructions provided in SMS messages, or
Contacting us directly (see Section 11).
10. Children’s Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect data from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📍 Grandé Fleur, London, UK
For shipping & delivery please check out Terms & Conditions.