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TERMS & CONDITIONS

Last Updated: [Insert Date]

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Welcome to Grandé Fleur. These Terms & Conditions (“Terms”) govern your use of our website hausofgrandéfleur.com and the purchase of products from us. By placing an order, you agree to these Terms. Please read them carefully.

About Us

Grandé Fleur
London, United Kingdom
📧 hausofgrandefleur@gmail.com

Products & Availability

  • All our arrangements are handmade and subject to availability.

  • Flowers may vary slightly from images shown due to seasonality, but we will always provide the highest-quality substitutes where necessary.

  • Vase and packaging styles may vary.

Orders & Payment

  • Orders are confirmed once payment has been successfully processed.

  • We accept major debit/credit cards and payment methods provided through our website.

  • You must provide accurate information when placing your order. We are not responsible for delivery failures caused by incorrect details.

Delivery Policy

  • Delivery is available within London (including same-day delivery where offered) and across the UK mainland via courier.

  • Standard, Next-Day, and Same-Day options are subject to availability.

  • We will make reasonable efforts to deliver on the requested date, but this cannot always be guaranteed, especially during peak periods.

  • For full details, see our Shipping Policy.

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Returns & Refunds

  • Due to the perishable nature of flowers, we cannot accept returns.

  • If flowers arrive damaged or incorrect, please contact us within 24 hours of delivery with photos.

  • Refunds, replacements, or partial refunds will be offered at our discretion.

  • Orders may be cancelled up to 24 hours before the scheduled delivery date for a full refund.

  • For full details, see our Returns & Refunds Policy.

Promotions & Discounts

  • Promotional offers cannot be combined unless explicitly stated.

  • Seasonal promotions (e.g., Valentine’s, Mother’s Day, Christmas) may have special terms, which will be provided at checkout.

Privacy & Data Protection

  • We collect and process personal data (such as name, email, address, payment details) in line with our Privacy Policy.

  • We comply with UK GDPR and respect your rights to access, correct, delete, or transfer your personal data.

  • We may use cookies, analytics, and advertising pixels. You can opt out at any time.

Intellectual Property

All content on hausofgrandéfleur.com (text, logos, images, designs) is the property of Grandé Fleur and may not be copied or used without permission.

Liability

  • We are not liable for delays or non-performance due to events outside our control (e.g., extreme weather, courier strikes).

  • We are not responsible for flowers that perish due to improper care after delivery.

  • Nothing in these Terms excludes our liability for death, personal injury, or fraud caused by our negligence.

Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

Subscriptions

  • Subscription orders are billed automatically at the frequency selected.

  • You may pause, skip, or cancel your subscription at any time by contacting us.

  • Refunds for subscriptions follow the same rules as individual orders.

Contact Us

If you have any questions about these Terms, please contact us:📧 hausofgrandefleur@gmail.com

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